Lifetime Warranty
The manufacturer warrants that all commercial products are free from defects in material and workmanship, for the life of the product, to the original purchaser.The manufacturer will repair or replace, at the manufacturer’s option, as the sole remedy for any defect covered by the warranty. The warranty applies to products manufactured after January 1, 2011.
General Commercial Seating
The manufacturer’s warranty for general commercial seating covers all chair components including pneumatic cylinders, bases, casters, glides, frames, arms, plastic seats, backs and other structural components.
Exceptions to the warranty for general commercial seating are as follows:
• Foam textiles, mesh material and electrical devices, are warranted for five (5) years
• Control mechanisms are warranted for twelve (12) years
The warranty applies to single shift, standard commercial usage, defined as a standard eight (8) hour day, forty (40) hour week for users weighing up to 300 pounds.
Seating Warranty Summary
Seating Type: General Commercial Seating
Components Warranty For Original Purchaser: Lifetime
Use Time For Warranty Coverage: 8 Hours / 5 Days Per Week
Exceptions: Foam / Textiles / Mesh / Electrical Devices - 5 Years, Control Mechanisms - 12 Years
The Manufacturer’s Warranty does not apply (for any product category) to the following:
• Failures due to wear and tear
• Failures which result from negligence, abuse, accident or misuse
• Failure to apply, install or maintain products according to the manufacturer’s written instructions and warnings
• Modifications, attachments or repair methods not approved by the manufacturer
• Damage caused by a carrier in transit, or delivery/installation contractors
• The matching of colors, grains or textures (wood, leather, etc.) of natural materials and color matching of textiles
• Products exposed to extreme hot or cold temperatures or excessively dry or humid environments
• Colorfastness or the matching of color of textiles
• Damage by markings or staining; damage by sharp objects or imprinting from instruments
• Damage to textiles or laminate and wood surfaces/edges from exposure to sunlight (including UV rays)
• Products used for rental purposes
The manufacturer’s warranty does not cover the costs of transportation or labor. Repair or replacement will be at the manufacturer’s option.
The manufacturer makes no warranty that any of its products are suitable for any particular purpose and makes no other warranties, express or implied, other than those set out here. As codes and standards vary from one jurisdiction to another, references to compliance are solely for convenience and without any representation as to accuracyor suitability. Users must verify the suitability of such information or product for their specific application. In no event shall the manufacturer be liable in either tort or contract for any loss or direct, special, incidental, consequential, or exemplary damages.
The manufacturer’s warranty applies to products sold within the United States of America, Mexico, the Commonwealth of Puerto Rico and Canada.
Offices To Go
Offices To Go® warrants its products to be free from defects in material and workmanship subject to the
limitations below. This warranty is made by Offices To Go® only to original end user customers acquiring
the product directly from authorized Offices To Go® dealers. The customer’s sole remedy under this
warranty is limited to repair or replacement at Offices To Go®’s option. Consent from Offices To Go®
must be obtained before any warranty work is performed. This warranty shall not apply to any products
which must be replaced due to normal wear and tear, negligence, abuse or “accident”, shipping damage
or product use other than in accordance with written instructions or warnings. It will also not apply
when product has been modified or altered, repaired or refurbished by someone other than Offices To
Go®. This warranty does not cover the cost of transportation or labor. Offices To Go® can make no
warranty that any of its products are suitable for any particular purpose and can make no other
warranties, expressed or implied. In no event shall Offices To Go® be liable in either tort or contract for
any loss or direct, special, incidental, consequential or exemplary damages.
This warranty is not valid if the products are used for rental purposes.
Under this warranty, claims must be made within the following periods from the original date of
purchase:
(a) non-moving parts are warranted for five years;
(b) drawers, slides, leveling glides, locks and other moving parts are warranted for two years:
(c) gas cylinders, mechanisms and other moving parts are warranted for two years; and
(d) upholstery materials and foam are warranted for two years.
Desking and Tables warranty is based on an eight hour, single shift work day. Seating Warranty
is based on an eight hour, single shift work day for users weighing up to 250 pounds. NOTE:
Select light duty stacking chairs; OTG11696, and OTG11697, are warranted for users weighing
up to 200 pounds.
Exception: Height adjustable bases (OTGHABASE) electric motors, controllers and moving parts
are warranted for 1 year. Height adjustable base warranty is based on an eight hour, single shift
work day and maximum lifting capacity of 220lbs.